Coronavirus (COVID-19) Closure Emergency Enquiries Form

We appreciate that the unprecedented closure of our branches will cause inconvenience to our patients, but this decision has been made in the interests of safety to both customers and staff alike.

We would like to reassure you that behind the scenes, we will continue to support our patients remotely, answering the many questions that will no doubt be raised.

If you have an eye-health emergency, you can contact us for advice using the form below or contact NHS 111.

For urgent replacement or repair of glasses, please contact us using the form below and we will support you to the best of our abilities.

If you have been notified that an order is awaiting collection please do not try to collect from your branch – these will be posted to you directly via Royal Mail Signed-For.

If you have recently placed an order – you may experience an extended delay whilst our optical laboratory is closed. We will endeavour to keep customers updated on orders.

All Premier-Plan Contact Lens supplies will continue on a home-delivery basis unless you receive notification to the contrary.

The enquiry form is below should you have any further questions: